Insurance Repairs

If you are claiming on your own policy, we will carry out the repair to the standard your insurer requires and deal with them directly. You should not have to project manage your own claim.

A point worth understanding first

There is an important difference between a claim on your own policy and a claim against another driver’s insurer.

If someone else caused the damage and the claim is pursued against their insurer, the choice of repairer is generally yours. If you are claiming on your own comprehensive policy, your policy terms apply, and most policies allow the insurer to direct the repair to an approved repairer or to apply different terms if you go elsewhere.

That does not mean you have no say, and it does not mean you cannot use us. It means the position depends on your policy and on how the claim is made. Ring us, and we will tell you honestly where you stand rather than guessing. If it turns out to be a non-fault claim, see:

Non-Fault Accident Repairs

What we do

We prepare the estimate, provide the evidence and documentation the insurer needs, and liaise with them through the repair. If they need more information, they come to us rather than to you.

The repair itself is carried out here in Lingfield by our own technicians, to manufacturer repair methods using approved paint systems, with the finish colour matched to your vehicle.

The excess

Your excess is set by your policy and is payable regardless of where the repair is carried out. We will tell you when and how it is paid as part of the process, so there are no surprises at collection.

With smaller damage, it is always worth comparing the excess against a private repair price before you claim. Sometimes claiming is clearly right. Sometimes it costs you more than simply paying for the work. We will give you both figures and let you decide.

Courtesy cars

A courtesy car may be available while insurance work is carried out, subject to availability and to the terms of your policy. It is not the same as a like-for-like replacement vehicle on a non-fault claim, so it is worth being clear which applies.

Courtesy VehiclesLike-for-Like Vehicles

What you can expect

A realistic completion date once we have stripped and inspected the vehicle. Updates from us rather than chasing. The vehicle is inspected, road-tested where appropriate, and cleaned before you collect it, and a walk round the work.

Our repairs and paintwork are guaranteed for as long as you own the vehicle, and parts are covered by the manufacturer’s own parts warranty. Full terms are on our Our Guarantee page.

Talk to us first

Before you commit the repair to anyone, it is worth a short call. Tell us what happened, and we will tell you which route applies and what it means for you.

Call us on 01342 832511 or contact us online.

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