Non-Fault Accident Repairs for Fleet - Lingfield

When one of your vehicles is hit by a third party, the repair bill is rarely the expensive part. The cost is the vehicle standing still, the driver with nothing to drive, the job that has to be covered and the time your team spends chasing an insurer instead of running the operation.

We handle non-fault work for fleets across Surrey, Sussex and Kent, and we are set up to get the vehicle back to you quickly with as little of it landing on your desk as possible.

You choose the repairer, not the third party’s insurer

Where the accident was caused by another driver and the claim is pursued against their insurer, the choice of repairer is yours. The third party’s insurer does not get to decide who works on your vehicles.

That matters more for a fleet than for a private motorist. You have standards to maintain across a whole fleet, livery and signage to reinstate, and vehicles that have to be presentable because they carry your name down the road. Being pushed into a different network repairer on every incident makes consistency impossible.

One point of contact, not a call centre

You get a named contact who knows your fleet, your vehicles and how you work. No reference numbers, no queue, no explaining the arrangement from scratch every time something happens.

If you would rather your drivers reported incidents directly to us, we can work that way. If you would rather everything came through your transport or fleet manager, we can work that way instead. It is your process and we fit into it.

Getting the vehicle off the road and back on it

We will collect from your site, from the driver’s home, or from wherever the vehicle has ended up, and we will deliver it back when it is finished. If the vehicle is not drivable, we will arrange recovery.

We will give you a realistic completion date once we have stripped and inspected the damage, and we will tell you promptly if anything changes. Optimistic dates are no use to anyone planning a week’s work.

Keeping the vehicle covered

Where you are entitled to one, we will arrange a like-for-like replacement vehicle while yours is being repaired, matched as closely as we can to the vehicle it is standing in for. Tell us what the vehicle does rather than just what it is. A van that carries racking and tools is not interchangeable with a van that does not, and it is far easier to get that right at the start.

Repairs that hold up across a fleet

Vehicles are repaired here in Lingfield by our own technicians. We work to manufacturer repair methods using approved paint systems, and we colour-match to the vehicle’s original finish, which matters when the vehicle has to sit alongside the rest of your fleet and look like part of it.

Livery, signage and decals are reinstated as part of the repair. Structural work, panel work, paint and refinishing are all carried out on our own site, so we control the quality and the timescale rather than waiting on somebody else’s schedule. Our repairs and paintwork are guaranteed for as long as you own the vehicle, and parts are covered by the manufacturer’s own parts warranty. Full terms are on our Our Guarantee page.

Reporting you can actually use

We will keep you informed at each stage of the repair, and we can report on your incidents in whatever form is useful to you, whether that is a simple status update on live jobs or a periodic summary across the fleet. If you need information in a particular format for your own reporting or for your insurer, tell us, and we will work to it.

Whether you run five vehicles or five hundred

We work with owner-operators, contractors, local businesses, leasing customers and larger fleets. The approach does not change with the size of the account, and you are not passed down a hierarchy because your fleet is small.

If you would like us to handle your non-fault work on an ongoing basis, our Ongoing Fleet Repair Agreements page sets out how that arrangement works.

Report an incident

You can report an incident through our online form or on WhatsApp at any time of the day or night. All we need to begin is the registration and a postcode.

Enquiries received during opening hours get a call back within two working hours. Anything that arrives overnight or at the weekend is answered by 9am on the next working day.

To discuss your fleet, call us on 01342 832511.

Start your Claim »